WebMoney technical support - support phone numbers

WebMoney is a popular payment system with a large audience of users. According to statistics, the number of participants exceeds 34 million people. Each user is given a personal account on the website or mobile application. Transfers and payments are made through it. WebMoney provides users with 24/7 technical support, allowing them to resolve issues regarding the use of the payment system. Moreover, receiving help is implemented in several ways. Phone calls and emails are accepted. Each client will choose the appropriate communication option.

WebMoney hotline number

Unfortunately, Russian members of the WebMoney system do not have access to a free hotline, so technical support is provided through paid numbers. The cost of the call is set according to the rules of the communication provider. Depending on their place of residence, clients are offered the following contact numbers:

1. +7(495) 727-43-33 - Moscow;
2. +7(812) 309-02-91 - Saint Petersburg;
3. +7(495) 727-20-07 - financial department.

Consulting users online

Whenever there is a problem with operations or a malfunction in the functioning of the Webmoney wallet, there is no need to run around the sites and look for information, wasting your precious time. It is enough to write a description of the situation by sending a letter, or ask for advice here on the forum.

WebMoney withdrawal

The support service is located in your personal account in the “About the system” section. She recommends that for advice on working with WM Keeper and technical problems, contact the WM Technical Support service.

Here the user is offered:

1. Create a new request, indicating the service you are interested in and the notification method.
2. Determine the topic and state the essence of the appeal.
3. Enter a valid e-mail, which will receive a message with a link to register the letter in the system.

Keeper, rather than an email box, can be chosen as a source of feedback.

Why do you need a support service?

Hotline employees provide qualified consultations on all company services every day. If it is impossible to make a transfer or pay for a service, it is recommended to immediately dial the contact number to receive support. Operators also advise clients on the following aspects of using the payment system:

• Creation of a personal account;
• Options for replenishing an electronic wallet;
• Withdrawal of funds;
• Identification;
• Lending, obtaining loans;
• Change of phone number;
• Editing personal data;
• Access recovery.

Operators provide information consultations affecting the use of the payment system. However, some problems cannot be solved. For example, if a participant in the WebMoney system violated the established rules and faced blocking of his wallet. Operators will not help you unblock a profile if the sanctions were justified.

In what cases should you contact technical support?

WebMoney support can help users in the following situations:

• problems with access to your electronic wallet;
• when scammers try to hack your profile;
• problems using wallet management applications;
• the funds transfer did not reach the recipient;
• problems with currency exchange;
• sudden blocking of the system card;
• it is impossible to confirm the action using the methods available in the system.

Note: before contacting WebMoney support, you can view the FAQ section on the payment system website or use the special knowledge base site of the service wiki.webmoney. It is quite possible that the solution to the problem can be found there and the user will not need to write a letter or call the service.

Go to the knowledge base website

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Support on the official website

The WebMoney website allows you to view help materials without contacting support. Go to the Help page for instructions. The basic rules for using the wallet and the stages of performing most operations are described. You will learn ways to pay for services, send transfers or replenish electronic wallets. Use the categories to search for information of interest.

In addition, there is an interactive Ant assistant, which has a large help base. To write a message to the bot, click the “Ask a Question” button and select the “Virtual Consultant” section. A dialog box for writing a letter will appear. Usually the assistant helps you quickly find the answer using keywords. The company's employees regularly expand the bot's base.

If the problem turns out to be complex, contact a live operator. Click the “New request” button and select the name of the service of interest with which you are having difficulties. The next step is to fill out the contact form. Write the text of the question and attach evidence of the problem (for example, images in .jpg format). Click “Submit” and wait for a response by email.

When should you seek help?

Users must be careful when logging in and performing transactions. Some erroneous actions cannot be corrected by technical support staff.

The service can help in the following situations:

• blocking login to an account or access to an electronic wallet;
• problems launching WM Keeper;
• there was an attempt to hack your account by scammers;
• the payment did not reach the addressee;
• failures were detected in the service;
• payment does not go through;
• problems on the exchange or credit exchange;
• the plastic card was blocked without the user’s knowledge;
• Confirmation codes do not arrive via SMS or E-NUM.

Before writing a request, you should look at the questions and answers in the “Help” section. Perhaps the answer will be found there, and there will be no need to contact support.

Email

You can send a letter to the help desk staff by email. Employees provide support exclusively on financial issues - making transfers, connecting a new wallet, etc. Moreover, each electronic wallet has its own electronic mailbox. Be careful when choosing an address so that the message reaches the employees of the relevant department of the company faster:

• [email protected] — Russian rubles (WMR);
• [email protected] - euro (WME);
• [email protected] - US dollars (WMZ).

Types of WebMoney customer support

The multi-user payment organization serves hundreds of thousands of people daily who make financial transactions through an electronic wallet. Therefore, customer feedback must be streamlined and work at its best. In addition to regular transfers and bill payments, Webmoney provides a number of other services that sometimes lead account owners into a kind of stupor. Experts will help you understand this situation:

• 24/7 online technical support;
• hotline;
• forum.

As well as the most common and popular questions, the answers are described in the corresponding knowledge section of the Wiki.

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Webmoney plastic cards

• The WebMoney Transfer system uses five types of universal WM cards: WMZ, WMR and WMB. The types are determined by the currency to which the card is linked.
• WMZ cards in denominations of 10, 20, 50, 100 and 200 WMZ (USD equivalent).
• WMR cards have denominations of 500, 1000, 3000, 5000 and 10,000 WMR (equivalent to RUR - Russian ruble).
• WMB cards have a nominal value of 50,000 (the nominal value of a scratch card in denominated rubles is 5 WMB) WMB (the equivalent of BYN - Belarusian ruble).

All of them provide replenishment of the corresponding wallet and are used as digital WMB-type checks for settlements in the Paymer system.

You can purchase WM cards in two ways:

• from authorized sellers;
• order delivery of cards to your home or office if you live in a regional center of Russia, Ukraine, Estonia and other countries.

The design and number ranges of WM cards from all previous editions can be selected.

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Login to your wallet

1. Click the “Login” button, enter the data in the “login”, “password” and “Enter the number from the picture” columns.
2. We select the appropriate login confirmation method and enter the code that came in the SMS;
3. If you specified an email address, follow the link in the letter from WebMoney. This will save you if you forget your password.

Web certificates are used to increase the security of your data.

Tariffs and commissions

Webmoney is a convenient electronic payment system , but do not forget about commissions and payment for services. EPS has legally established tariffs and commissions for transactions between participants and transfers to other payment instruments.

Transaction fees

Webmoney offers to carry out any transactions with a commission of 0.8% of the amount, but there are limits.

For example, the maximum commission with WMR is 1,500 rubles.

Tariffs for depositing/withdrawing money

WM offers different commission fees for depositing and withdrawing funds, the amount of which depends on the chosen method of financial transaction. Entering money (Russian rubles):

1. For a postal transfer you need to pay 0.5% of the withdrawal/deposit amount + postal commission
   .
2. Replenishment by bank transfer costs up to 0.2% of the amount
   , some banks reduce commissions.
3. Visa and Mastercard cards for amounts up to 2700 rubles are subject to a commission fee of 50 rubles, above 2700 - 1.8% of the amount
   . Through Internet banking, commissions are individual.

Webmoney commission for replenishing an account through a mobile phone balance reaches 11.6% of the amount + 10 rubles.

To withdraw money, you also need to pay a commission from 1 to 8% of the amount.

Its exact size can be found on the official EPS website.

Commission for credit transactions

A commission is charged from participants who provide a loan: 0.1% of the loan amount, but not less than $0.01 (WMZ).

Services

Such a huge payment system, with the help of which thousands of people make money transactions every day, must have a clear system of assistance to its clients. It can be said that helping your customers is one of the most important pillars of the wallet.

Along with the withdrawal and transfer of funds, payment of utilities and other things, there are other services that help you understand money transactions:

• 24/7 WebMoney online support;
• technical support hotline for users;
• a forum where users discuss pressing issues and share advice;
• Wiki, a body of knowledge that covers the most common and popular questions.

List of topics on the forum

Online user support

As soon as the client asks a difficult question, a difficult problem, it will be resolved within half an hour. To do this, you need to write a letter describing the current situation or simply ask about your problem on the forum. How to do it?

In the “About the system” section, which is located in the personal account of the electronic wallet, there are details for contacting various supports for this electronic wallet: financial, technical, you can even contact the certification center. The administration will respond to every question and explain the situation with the current problem to the system client.

In the technical support service, an interesting list appears with many branch services, which, in turn, are narrower cells for help. Each user must decide which category his problem belongs to, and then select the desired category from the list and ask a question. When asking a question, the user can choose where it is more convenient for him to receive the answer: to his personal mailbox or to WebMoney Keeper.

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In any case, the client can click on the “Help” tab, which is located at the top, then select the “Ask a question” tab in the list that opens. A new window will prompt you to write a message with the essence of the problem or ask your question to the services described above. The answer comes either by email or by Keeper.

Telephone support

If the user has an urgent situation that immediately requires solving the problem, then he can call for free by phone. The hotline for users in Russia is quite effective and well established.

Here, in the “Help” tab, you can select “Financial support” or “Technical support”. Phone numbers will appear in this tab.

Help Desk Phone Numbers

You can call them and get answers “live”:

• telephone in Moscow;
• telephone in St. Petersburg.

The first contact and the second are free. You can learn more about how to call the support number from the video from the Internet Payment Systems channel.

Forum and knowledge base Wiki

Most users do not want to waste valuable time and delve deeper into the study of forums, but ask their question or call the hotline. However, both the forum and Wiki knowledge are no less effective than the help tools described above. Sometimes it even takes less time and can be easier, because you just need to go to the Questions and Answers section or another FAQ section and solve the problem.

Knowledge base

Of course, not everyone will want to go to a forum where they will have to collaborate with the same users, but more experienced ones, who have been working efficiently with the system for many years. After all, there you can easily come across a sarcastic answer. But if you are not afraid, you can turn to the forum and in a relatively short time receive advice and answers from several users.

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Operating mode

Considering the fact that WM, although not officially considered international, still operates in a huge number of countries. Therefore, support works almost 24 hours a day, seven days a week. If any question arises, you can ask for help at any time. In addition, a lot depends on which method of contact you choose.

Mobile app

The mobile application is designed specifically for owners of smartphones and tablets. Now your Webmoney wallet will always be at hand.

Webmoney Keeper Mobile

The application is available for gadgets with the Android, iOS, Windows Phone, and Blackberry operating systems.

You can install it through the official Webmoney website by scanning the QR code.

You can also find the application by searching in specialized OS stores.

How to top up WebMoney from your phone

You need to log into Webmoney Keeper and perform the following steps:

1. Click on the “+” (“Top up”) button.
2. Select the “Payment from mobile account...” tab.
3. Click on the icon of the mobile operator whose phone number is linked to your wallet.
4. Select e-wallet type.
5. Specify the replenishment amount.
6. An SMS with a code will be sent to your phone number. It must be entered into a field in the open application to confirm the transaction.

In this case, no replenishment fee is charged.

Webmoney registration

To register with Webmoney, you need to select an option from the following on the webmoney ru website:

1. “This is my first time registering for WebMoney Transfer”;
2. “I already have a WMID and I want to manage it using WebMoney KeeperStandard”

Select “I am the first to register in WebMoney Transfer”

1. We go through the basic option, indicating the number and confirming that you are not a robot.
2. The code arrives, indicate it in the appropriate area and click “next”.
3. Then we come up with a set of numbers and letters and accept the agreements of the WEBMONEY TRANSFER system.

Select “I already have a WMID, and I want to manage it using WebMoney Keeper Standard”

1. Fill out the “Login” and “Password” fields and enter the number from the picture in the corresponding window. We check the correctness of the entered data.
2. We confirm your entry using the code that comes to your phone. This is necessary to restore the webmoney wallet and login in case of loss of the access point.

You have registered and you have the opportunity to visit your personal account “my webmoney”.